New Leaf Paper. Paper with a Past, and a Future.

Customer Service

How do I contact New Leaf Paper? What are the hours of operation? Please call us at our headquarters in San Francisco, California at 888-989-5323. We are open from 8:00 AM to 5:00 PM Pacific Standard Time on Monday through Friday.

How does my company order New Leaf Paper? For a general overview of how we operate, please click here. For inventory grades, please call customer service at 888-989-5323 and speak to one of our representatives. For any manufacture orders, please contact the sales representative in your area.

Where are New Leaf Paper's inventory grades shipped from? New Leaf Paper has distribution sites in Northern and Southern California, Oregon, Pennsylvania and New York.

Are New Leaf Papers available for will call? If so, where? Yes, please contact customer service at 888-989-5323 for information about our warehouses.

Does New Leaf Paper charge sales tax? Your organization will be charged sales tax if it purchases paper that is shipped to California and it is the ‘end user’ of the paper and does not present a valid California sales tax resale or exemption certificate.
Please inquire with a customer service representative about your company’s tax status for further information.

What is the minimum order? There is a minimum order of one carton. However, for any order below 200 pounds, there is a $40 small order charge.

How can I get samples of New Leaf Paper? Please contact our office in San Francisco (888-989-5323) and speak to the sample department (extension 4571).

Does New Leaf Paper have stores and/or distributors? No, New Leaf Paper does not have any distributors or stores. We do sell our paper from multiple distribution sites throughout the country. More information on our distribution sites can be found here. Please call customer service at 888-989-5323 to find out more.

Does New Leaf Paper sell to paper distributors, brokers or merchants? As New Leaf Paper is a merchant itself, we do not generally sell to merchants. Please contact us at our headquarters in San Francisco at 888-989-5323 for more information.

Copy Paper

How do I purchase 100% post-consumer waste copy paper from New Leaf Paper? You can purchase directly from our site by following this link: (offer link to page on e-commerce where copy paper is shown).

Paper and Products

Why should I buy New Leaf Paper? New Leaf Papers are acid-free, have the highest recycled content and post-consumer waste content in each grade. In addition, New Leaf Papers are also either processed chlorine free or elemental chlorine free. For details, about why chlorine has negative environmental health effects, click here. The Eco-Audit, New Leaf Paper's environmental benefits statements, describes the natural resources saved by using our papers versus virgin paper.

Does New Leaf Paper have tree-free paper (such as hemp or kenaf)? Where can I get it?
Most of New Leaf Paper's uncoated grades are 100% post-consumer waste, which could be considered tree-free. Because of the amount of post-consumer fiber that goes unused each year, New Leaf Paper is concentrating its efforts on improving the efficiency of the recycling process and increasing the use of post-consumer waste at our mill partners.
For alternative fiber papers, try Living Tree or Vision Paper.

How can I verify the PCW in New Leaf Paper? We work very closely with our manufacturing partners to ensure that all of our papers meet the highest environmental standards. We have certification letters on file from all of our manufacturing partners, verifying the recycled content and post-consumer recycled fiber in our papers.

Does New Leaf Paper carry brown paper/cardboard/colored paper/notecards/etc.? New Leaf Paper mainly sells fine papers used for printing and publishing. Other recycled products are available through office supply stores and distributors. If your company does have a need for large quantities (40,000 pounds) of paper board, please contact one of our sales representatives in your area.

Recycled Paper

What is the difference between post-consumer waste and pre-consumer waste? Post-consumer waste are items that have reached their end use and then have been placed in recycling bin and sent to a waste collection facility. At the collection facility, the items are sorted by type and sent to reclamation sites. For paper, post-consumer fiber is sent to a pulp mill to be made into post-consumer pulp. The pulp is then used in the paper making process.
Pre-consumer waste is waste that has not reached its end use. It can best be described with an example. A large (or parent size) sheet of paper is used when making paper envelopes. However, the pattern for the envelope is cut out of the parent size sheet and used as an envelope. The remaining portion of the sheet is then sent back to a pulp mill to be pulped and then used as pre-consumer recycled fiber.

For a complete description of recycled paper terminology, please click here.

What are the requirements for using the recycled logo? By federal standards, the recycled logo requires at least 30% pre-consumer content. All New Leaf Papers exceed that requirement.

How does New Leaf Paper acquire the post-consumer waste used in its papers? Post-consumer waste comes from collection facilities where it is sorted by type and then sent on to reclamation sites. Paper is sent to pulp mill where post-consumer waste is de-inked (either by chemical or physical means) and then processed into pulp. The pulp is then either used on site or sent to another mill to undergo the paper making process.

Eco-Audit

How are the environmental benefits in the Eco Audit calculated? The environmental benefits in the Eco-Audit are calculated using a formula developed by Environmental Defense and the Paper Task Force. For a complete description of the calculations and examples, please see our Eco-Audit page.